Rockdale Water Resources ServLine® Protection Program
Beginning December 31, 2026
Leak Loss Protection Program*
Rockdale Water Resources offers protection against costly service bills caused by unexpected leaks. Rockdale Water Resources offers up to $2,500 coverage per occurrence.
Water Leak
Residential $1.38 per month
Residential Master-Metered Multi-Habitational $2.50 per unit/per month Commercial Single Occupancy $3.80 per month
Commercial Multiple Occupancy $7.60 per month
Sewer Leak
Residential $1.38 per month
Residential Master-Metered Multi-Habitational $2.50 per unit/per month Commercial Single Occupancy $3.80 per month
Commercial Multiple Occupancy $7.60 per month
In the event of a costly high-water bill, Rockdale Water Resources Leak Protection Program helps ease the burden and allows the customer to focus on repairing the leak without the added stress of managing the full cost of an unusually high-water bill.
All eligible Rockdale Water Resources customers will be automatically enrolled with ServLine charges appearing on your utility bill.
Rockdale Water Leak Loss Protection Program Information: Applies to water meters that are 2” or smaller. The program provides adjustments for high water or sewer bills resulting from leaks occurring after December 31, 2026.
Customers who don’t opt out by 12/31/2027 and have not had a leak adjustment may be eligible for a refund of ServLLine charges if they opt out by 12/31/2027 and request a refund by calling (770) 278-9752.
Customers are responsible for fixing the leak before ServLine pays the high-water bill.
Please refer to the applicable leak adjustment guidelines for eligibility and coverage qualifications.
Customers who wish to opt out of the program may call 770-278-9752 to decline coverage.
Please Note: Customers who decline participation in the program will assume full responsibility for any excess water charges resulting from leaks.
Cancellation and Re-Enrollment: Customers may cancel their coverage at any time. A 30-day waiting period applies before coverage can be reinstated following re-enrollment.
*Information for the Rockdale Water Resources Leak Loss Protection Program: Leak Loss Protection Program covers pipes up to 2” diameter. High water or sewer bills due to leaks occurring after 12/31/2026 will be adjusted through this program. Please refer to our leak adjustment guidelines for qualifications. Cancel anytime. 30-day wait period for re-enrollment.
Call Rockdale Water Resources’ dedicated ServLine phone number at 770-278-9752 for more information and to request a copy of the full terms and restrictions for any of the programs.
The financial obligations of the Rockdale Water Resources Leak Loss Protection Program are backed by an insurance policy procured as part of the ServLine program.
