A customer recently shared their appreciation for the exceptional customer service they received from Tomeika.
The customer had been trying all week to finalize their water service after selling their home. They attempted to submit the cancellation through both email and the online customer portal but continued to experience technical difficulties and were unable to complete the required work order.
Tomeika patiently assisted the customer every step of the way. She guided them to the correct website and portal, walked them through the cancellation process, helped ensure all required documents were submitted, and verified that their forwarding address was updated correctly.
The customer expressed how grateful they were for Tomeika’s kindness, patience, and willingness to help. They shared that without Tomeika’s assistance; they would not have been able to complete the process successfully.
Great job, Tomeika! Thank you for providing outstanding customer service and demonstrating patience, professionalism, and a genuine commitment to helping our customers. Your dedication makes a positive impact and reflects the high level of service we strive to provide every day.
